This five-year warranty covers against natural wear and tear or against manufacturers defect ONLY; it does not cover any hardware failure that has resulted from vandalism; natural disaster; or any other causes not specified above. We do not warranty against cosmetic damage or any damage done to the touchscreen display. The touchscreen display is only warranted as far as its back-light or its power supply and cabling is concerned.
Included with this warranty is five years of free hardware monitoring (if your hardware is cloud connected). Your TouchPoint equipment is designed to monitor each of its vital components and will send both, you the owner, and our tech support team, notifications if any problems are on the horizon. If your hardware is on the brink of failure and it is still under warranty, we will send you replacement parts, at no cost to you and hopefully before your equipment malfunctions.